Subscription, Renewal & Cancellation Terms
Last Updated: October 2026 · Compliant with Consumer Protection (E-Commerce) Rules
1. 1-Click Self-Serve Cancellation
Coaches can cancel their subscription at any time directly from the billing settings page without needing to contact support or jump through retention loops. Upon cancellation, your account remains active until the end of your prepaid billing period.
2. Advance Renewal Notice
For recurring annual subscriptions or monthly plans, automated advance reminders are dispatched 7 days prior to renewal via email and WhatsApp, detailing the exact renewal amount, date, and payment method.
3. Non-Punitive Dunning Policy
In the event of a failed payment attempt, ZoetiCoach operates a 14-day grace period. Ongoing daily check-ins for active clients are never hard-blocked. Marketing broadcasts are paused after 7 days, and data remains intact for 30 days allowing seamless reactivation.
4. Refunds Policy
We offer a no-questions-asked 30-day money-back guarantee for all new monthly and annual subscriptions. If you are unsatisfied with the platform, simply reach out to billing@zoeticoach.com within 30 days of purchase.