Frequently Asked
Questions & Workflows.

No. 100% of client interactions happen natively inside WhatsApp. Clients receive check-in prompts, log meals/workouts, and ask questions directly in their WhatsApp chat with zero app downloads or passwords required.

ZoetiCoach uses strict Plan-Grounded RAG: the AI answers strictly from your uploaded diet and workout PDFs. If a client asks about unapproved items or medical issues, the assistant pauses, sends a holding message, and routes a 1-tap signoff request to you.

Yes. Under DPDP Act 2023 principles, you retain 100% data sovereignty. Export all client records anytime in CSV or JSON from Settings, or trigger permanent data deletion with audit logging.

Onboarding takes under 2 minutes. When you add a client or they use your invite link, ZoetiCoach sends an official WhatsApp opt-in message. Once the client taps "Accept & Start", their scheduled daily check-ins begin automatically.

We support PDF documents, Microsoft Word files (.docx), and structured text. Plans are automatically chunked and partitioned into your isolated coach workspace, preserving recipe details and macro tables.

Upload a revised plan anytime from your dashboard. ZoetiCoach re-indexes the document instantly, adopting the new plan for subsequent check-ins while preserving past revision history in your audit log.

Tiers are based on active clients (Basic: 15, Pro: 50, Max: 110, Studio: 250+). There are zero separate Meta API fees. Roster overages are billed at ₹79–₹99/active client so your clients are never blocked or interrupted.

Yes. Pro and Max tiers include 1-on-1 white-glove setup: we help format your templates, configure your preferred WhatsApp tone (Hinglish/English), and run a live test cohort with you.

Every check-in response updates your dashboard adherence radar in real time. The platform automatically flags clients who go quiet for 48+ hours or drop below 70% compliance so you can intervene before churn.

Yes. ZoetiCoach offers automated CSV/JSON exports, webhook triggers, and REST APIs to sync with Razorpay, Google Sheets, Calendly, and custom CRM systems.

ZoetiCoach is built for India’s DPDP Act 2023 readiness. We enforce tenant UUID isolation, use AI providers under no-training policies, and encrypt all data in transit with TLS 1.3.

ZoetiCoach is client accountability software for human coaches, not a general-purpose AI chatbot or 'AI Provider'. Under Meta's WhatsApp Business Solution Terms, automated messaging is permitted when ancillary to a substantive business service. In ZoetiCoach, all automated check-ins and responses are strictly ancillary to the human coach's primary relationship, bounded to the coach's uploaded plan, and always escalated to the human coach for medical queries or protocol deviations.